FAQ
How long does it take for an order to be fulfilled?
We always do our best to fulfil an order as quickly as possible! Normally it takes 1-3 business days, however there may be times where items are on backorder and may take an additional few days. In the event we receive higher than usual order volumes it may also cause a delay, but we will always ensure to communicate any delays we are experiencing to provide the best customer experience!
What are your shipping rates?
Within Canada:
|
Express |
— |
1 to 2 business days |
$18.99 CAD |
|
Standard |
$0.00–$74.99 |
3 to 9 business days |
$12.99 CAD |
|
Standard |
$75.00 and up |
3 to 9 business days |
Free |
United States:
|
Express International |
— |
2 to 3 business days |
$29.99 USD |
|
Standard International |
$0.00–$74.99 USD |
4 to 9 business days |
$19.99 USD |
|
Standard International |
$75.00 USD and up |
4 to 9 business days |
Free |
Please note, for orders to remote areas it may take extra time.
Do I need a code to qualify for free shipping over $75?
Nope! Free shipping will automatically be applied once your cart reaches over $75.*
Note: If you order $75 and over and select Express shipping, the Express shipping rates will apply.
*Not combinable with other offers.
Who do I contact if I cannot find my question here?
Please contact us at info@shopstorkies.com for any additional questions or inquiries you may have. One of our team members would be happy to help!
Do I have to pay for shipping if I make a return?
We will pay for any return shipping within Canada. Unfortunately, if you are a resident in the US, you will need to cover the shipping costs.